Last updated: September 20th, 2026.
Banana Cabana Primate Sanctuary (“Banana Cabana”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make a booking, enquire about an experience or otherwise engage with us.

What we collect
We collect only the information we reasonably need to manage enquiries, bookings and our day-to-day operations.
This may include:

• your name, email address, phone number and postal address;

• booking or event-enquiry details;

• dietary, accessibility or other information you choose to provide that is relevant to your visit;

• payment and transaction details, where applicable;

• work-placement enquiry details; and

• technical website information, such as your IP address, browser type, device information and pages visited.

How we collect information
We generally collect information directly from you when you complete a website form, email or call us, make a booking, purchase an experience, submit a work-placement enquiry or subscribe to updates. We may also receive limited information from trusted providers that support our website, bookings, payments or email communications.

How we use information
We use personal information to:

• respond to your enquiry;

• manage bookings, event enquiries and visitor communications;

• process payments and provide receipts;

• send updates where you have chosen to receive them;

• manage work-placement applications;

• improve our website and visitor experience; and

• meet our legal, administrative and record-keeping responsibilities.
   

We do not sell personal information.

When we share information
We may share information with trusted service providers who help us run Banana Cabana—for example, website hosts, booking platforms, payment processors, email providers and professional advisers.
These providers may only use your information to deliver services for us, meet their legal obligations or where otherwise permitted by law.
If you make a payment online, payment-card details are processed by our payment provider. Banana Cabana does not store full payment-card details.

Cookies and website tools
Our website may use cookies and similar technologies to help it function, understand how visitors use it and improve the experience over time.
You can manage or disable cookies through your browser settings. Please note that doing so may affect some website functions.

How we keep information safe
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Access is limited to people and providers who need the information to carry out their work.
We keep information only for as long as it is needed for the purpose it was collected, or as required by law.

Accessing or correcting your information
You may ask for access to the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete or out of date.
Please contact us using the details below. We may need to verify your identity before responding.
 
Marketing communications
If you choose to receive news or updates from Banana Cabana, you can unsubscribe at any time by using the link in the email or by contacting us directly.
 
Questions or complaints
If you have a question, concern or complaint about how we handle your personal information, please contact:
Banana Cabana Primate Sanctuary
info@bananacabana.com.au

We will take your concern seriously and aim to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
 
Changes to this policy
We may update this policy from time to time to reflect changes to our practices, services or legal obligations. The latest version will always be available on our website.